CPC Privacy Policy
CPC Privacy Policy
The Child Psychotherapy Council (CPC) is an organisation for the accreditation and regulation of child and adolescent psychotherapists. CPC is a registered charity no. 1196150 and company registered in England and Wales no. CE026897.
CPC is registered as a data controller with the Information Commissioner’s Office (ICO). Registration number ZB304705.
CPC only collects personal data to fulfil its functions as a membership organisation and a professional association. This privacy policy will explain how CPC uses the personal data we collect from you when you use our website.
What data do we collect?
Membership information
As part of the application process to become a CPC member we request certain types of information so that we are able to process the application. This personal data is retained and processed in accordance with CPC’s GDPR policy. CPC may also use your information to contact your organisational member to confirm that you are still a member and if the contact details CPC has for you are still correct.
Following a successful membership application, CPC process annual membership and circulate renewal notices. In order to process a member’s renewal, bank details are required. These are shared with a third-party to process the card payments and direct debit payments.
Organisational members
For any of CPC’s organisational members the organisation’s name and contact details are listed on the CPC website. This information is obtained when an organisation as part of the application process and is updated via the 6 yearly reviews. This information is used for the purposes of informing CPC members and the public of where to go if they want to contact the organisation. In addition, we use the data to contact the organisation regarding their 6 yearly reviews and membership queries.
Volunteers
We may use the personal information we collect from you to process volunteer applications and to administer all the aspects of the volunteering role and activities.
Committee members and the Board of Trustees
When individuals apply to work or take up a position at CPC, the information collected is used only to process the application.
How do we collect your data?
Search engine
Search queries and results are logged anonymously to help CPC improve its website and search functionality, no user-specific data is collected by either CPC or any other third party.
People who use CPC online services
CPC offer various services to its members and the public, including those services set out below. In order to provide these services, personal data is collected from participants.
Public
For members of the public, CPC operate a search function on the website to allow them to find an appropriate practitioner. This can also be carried out via a telephone enquiry.
CPC also occasionally carries out public surveys and public online promotions and organises events onto which the public may book a place.
CPC has a presence on social media platforms such as Facebook, Twitter and LinkedIn
Members
CPC members have access to the members area of the website on which there is a members’ forum.
CPC also occasionally carries out member surveys and member online promotions and organises events onto which members may book a place.
Online promotions
For events CPC sometimes use speakers’ names and photos to promote events – this is usually done with their approval but on occasions information is taken from the speakers’ website. Speakers are contacted prior to CPC using the information and inform them of this.
Telephone calls
When we receive a call from or about a CPC member, CPC may retain a record of the call in the relevant section of the member’s database record.
Email correspondence
CPC retains records of emails from or about CPC members in the relevant section of the member’s database record.
Marketing
Your personal information may be used to contact you with newsletters, marketing or promotional material. Content may be gathered in the form of film or photography for use in our PR and marketing activity. Participants will have the opportunity to opt out of such use.
Complaints about CPC
All complaints about CPC are treated seriously and managed in accordance with CPC’s complaints policy. In order to process a complaint, it is necessary to obtain certain details, which will usually include some personal information. CPC will only use the personal information collected to process the complaint.
How will we use your data?
CPC will only process your personal data in accordance with one of the conditions for lawful processing set out in the GDPR. These are set out in more detail in CPC’s GDPR policy.
How do we store your data?
Please see CPC’s GDPR policy which sets out how we store your information in more detail.
What are your data protection rights?
Please note that every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
For further information, visit allaboutcookies.org.
Privacy policies of other websites
The CPC website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
CPC keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 March 2023.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us, using the following details:
Data Protection Lead, Child Psychotherapy Council (CPC) 17A East End Road, London N3 3QE
Email: info@childpsychotherapycouncil.org
How to contact the appropriate authority
If you have any concerns about our use of your personal information, you can make a complaint to us at Child Psychotherapy Council (CPC) 17A East End Road, London N3 3QE.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
